Refund policy

Effective Date: [Insert Date]

1) Return & Refund Overview

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions listed below.

2) Return Window

  • Customers can request a return/refund within 7 days of delivery.

  • Requests made after this period may not be accepted.

3) Eligibility for Return

To be eligible for a refund or exchange:

  • The item must be unused, unwashed, and in original condition.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase (order number/receipt) must be provided.

4) Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Items marked as Final Sale or Non-Returnable on the product page.

  • Sale/discounted products unless damaged or defective.

5) Sarees & Aehange

Because of their nature as fashion/apparel:

  • Sarees and Aehange are eligible for return ONLY if they arrive defective, damaged, or not as described.

  • Returns due to “change of mind” are not accepted for these products (unless stated otherwise in product details).
    ✔ Ensure your product pages clearly state whether a saree or Aehange is final sale or return eligible.

6) Return Process

  1. Contact customer service via email or your website’s return form within 7 days of delivery.

  2. Provide your order number, reason for return, and photos if the item is defective/damaged.

  3. Once approved, instructions will be sent for return shipping.

7) Refund Method

  • Refunds are issued to the original payment method used at checkout.

  • Refunds will be processed within 7–14 days after the returned item is received and inspected.

  • If an item was shipped free, the original delivery cost may be deducted.

8) Return Shipping Costs

  • If the return is due to a defect, incorrect item, or damage, we cover return shipping costs.

  • If returning due to customer’s change of mind or sizing issue, the customer pays return shipping.

9) Exchanges

Exchanges are possible only when:

  • The replacement item is in stock.

  • You cover additional shipping differences, if applicable.

10) Cancellation Policy

  • Orders can be cancelled before shipment.

  • Once shipped, cancellations must go through the return process.

11) Contact Information

Support Email: [clothingproqatar@gmail.com]
Phone (Optional): [+974 7074 7615]