Replacement Policy

At CLOTHINGPRO TRADING, we want you to receive your order in perfect condition. If you receive a wrong, damaged, or defective product, you may be eligible for a replacement.

🔄 Replacement Eligibility

  • Replacement is available for wrong, damaged, or defective products.
  • Replacement requests must be submitted within 3 days of receiving the order.
  • The product must be unused, unworn, and in its original condition and packaging.
  • Customers may be required to provide photos or videos for verification.
  • All replacement requests are subject to approval.

💰 Replacement Charge

A replacement delivery charge of QAR 15 will apply and will be payable by the customer.

This QAR 15 charge covers the delivery and collection of the replacement order.

🚫 No Refunds

We do not offer refunds. Approved cases will be handled through replacement only.

❌ Non-Eligible Items

Replacement will not be accepted for:

  • Products that have been used, worn, washed, or altered.
  • Damage caused by improper use or handling.
  • Normal wear and tear.
  • Change of mind or incorrect product selection by the customer.
  • Products without original packaging or tags, where applicable.

📲 How to Request a Replacement

To request a replacement, please contact us within 3 days of delivery with your order details and clear photos or videos showing the issue.

Once approved, our team will arrange the replacement after payment of the QAR 15 replacement delivery charge.